Shipping & Returns
Fabulous things are worth waiting for, darling!
At Madame Daydream, we believe a little parcel of happiness should be just as delightful to receive as it is to unwrap.
Whether you've treated yourself to something fabulous from our collections, discovered a one-of-a-kind vintage treasure, or indulged in a little digital inspiration, we want your shopping experience to be as smooth and enjoyable as possible.
Here's everything you need to know about how your goodies make their way to you, and what to do if something isn't quite right.
Shipping Policy
Where Do We Ship From?
Madame Daydream is proudly based in Australia, but our fabulous finds and creations come from a variety of locations.
Apparel, Homewares & Gifts
Many of our products are specially created for you when you place an order. We work with a carefully selected network of production and shipping partners around the world to bring these designs to life.
Depending on the item and your delivery location, your order may be produced and shipped from Australia, the United States, Europe or another international location.
Vintage Treasures
Our Vintage Treasures collection is a little different! These carefully curated, pre-loved beauties are individually sourced, inspected and packed by Madame Daydream in Australia.
Each treasure is one of a kind, and we take extra care to ensure these special pieces are safely packaged for their journey to their new homes.
Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on the products in your order and their delivery destination.
As our products are sourced and shipped from different locations, shipping rates and delivery times may vary between items.
Products created especially for you require additional time for production before they are dispatched. Estimated delivery times, where available, are provided during the ordering process.
Please note that delivery estimates are not guaranteed. International shipping, customs processing, public holidays and circumstances outside our control may occasionally cause delays.
Why Has My Order Arrived in Separate Parcels?
Ah, the joys of having fabulous things coming from all corners of the globe!
If you've ordered several items, they may arrive in separate packages, particularly if you've purchased a combination of apparel, homewares and vintage treasures.
This is perfectly normal and simply means your goodies are travelling from different locations. Separate shipping charges may apply to items fulfilled by different partners.
Any applicable charges will be shown at checkout before you complete your purchase.
International Shipping & Customs
We love sharing a little Madame Daydream magic around the world!
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We recommend checking your country's import regulations before placing an order.
Digital Products
No postage required, darling!
Our digital products, including printable guides, planners, affirmation packs and other downloadable goodies, are delivered electronically.
Once your purchase is complete, you'll receive instructions for accessing your digital products.
No physical item will be shipped.
Returns & Exchange Policy
We want you to adore your Madame Daydream purchases. However, we understand that occasionally something might not be quite right.
Our returns policy varies depending on the type of product purchased.
Made-to-Order Apparel, Homewares & Gifts
Many Madame Daydream products are created especially for you after your order is placed.
Because these items are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection or personal preference.
We encourage you to check product descriptions, measurements and individual sizing guides carefully before purchasing.
Of course, if an item arrives faulty, damaged or significantly different from its description, please contact us so we can arrange an appropriate resolution in accordance with your consumer rights.
Vintage Treasures
Our Vintage Treasures collection celebrates the charm, character and history of beautiful pre-loved objects.
As these items are vintage or second-hand, they may show signs of age, gentle wear or minor imperfections.
We make every effort to photograph and describe each piece accurately, including any noticeable flaws or damage.
We encourage you to review photographs and product descriptions carefully before purchasing.
Due to the unique, one-of-a-kind nature of these items, we do not generally accept returns for change of mind.
However, if your treasure arrives damaged or differs significantly from its description, please get in touch.
Your rights under applicable consumer laws remain protected.
Digital Products
Due to the electronic nature of our downloadable products, we do not generally offer refunds for change of mind once a digital product has been purchased.
If you encounter technical difficulties accessing your purchase, receive an incorrect file or discover a problem with the product, please contact us and we'll be happy to help.
This policy does not affect any rights you may have under applicable consumer protection laws.
Damaged, Faulty or Incorrect Items
Oh dear! That's certainly not the kind of surprise Madame had in mind.
We take great care in preparing and arranging the delivery of your orders, but occasionally things can go wrong.
If your order arrives damaged, faulty or incorrect, please contact us at greetings@madamedaydream.com.au as soon as reasonably possible.
To help us resolve the issue efficiently, please include:
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Your order number
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A brief description of the problem
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Clear photographs of the item and, where relevant, its packaging
Depending on the circumstances, we may arrange a replacement, repair, refund or another appropriate solution.
Your statutory consumer rights are not limited by any suggested reporting timeframe.
Order Cancellations
Changed your mind before your order has made its grand entrance?
Please contact us as soon as possible if you wish to cancel or amend an order.
As many of our products are made especially for you, orders may enter production shortly after purchase. Once production has commenced, cancellation or amendments may no longer be possible.
For Vintage Treasures and other ready-to-ship items, cancellation requests can generally only be accommodated before dispatch.
We assess cancellation requests individually and will always do our best to assist.
Your rights under applicable consumer laws remain unaffected.
Return Shipping
Please contact us before returning any item so we can provide the appropriate instructions and return address.
As our products are shipped from different locations, return addresses may vary.
Where an item is confirmed to be faulty or otherwise fails to meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed as required by law.
Please do not send items back without first contacting us, as this may delay the resolution of your request.
Your Consumer Rights
Madame Daydream is an Australian business, and our products come with consumer guarantees under the Australian Consumer Law where applicable.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable consumer protection laws.
For Australian customers, this includes the right to a repair, replacement or refund in circumstances provided by Australian Consumer Law.
Need a Little Assistance?
Questions about shipping, a missing parcel or an order that hasn't quite lived up to expectations?
We're here to help!
Please contact us at greetings@madamedaydream.com.au including your order number where applicable, and we'll do our very best to assist.
With love, a little sparkle and plenty of fabulousness,
Madame Daydream ✨