Privacy Policy

1. Who We Are

Madame Daydream is an independently owned Australian online lifestyle boutique offering apparel, gifts, homewares, vintage treasures, digital products and other delightful finds.

 

Registered Business Name: Madame Daydream
ABN: 64 190 890 302
Country of Operation: Australia
Website: www.madamedaydream.com
Contact Email: greetings@madamedaydream.com

 

For the purposes of this policy, "Madame Daydream", "we", "us" and "our" refer to the business operating this website.

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2. Information We Collect

When you visit our website or interact with our services, we may collect personal information including:

• Contact Information: Your name, email address, telephone number and other details you voluntarily provide.

• Order Information: Billing and shipping addresses, items purchased, order history and information needed to process and fulfil your purchases.

• Payment Information: Information relating to payments, such as transaction details and payment status. Payments are handled through our authorised payment providers.

• Account Information: Login credentials, preferences and account details if you choose to create an account.

• Communications: Messages, enquiries, feedback, reviews and other information you share with us.

• Marketing Preferences: Your newsletter subscriptions, communication preferences and consent choices.

• Website Usage Information: Technical information such as your IP address, browser type, device information, pages visited, referral sources and interactions with our website, collected through cookies and similar technologies where applicable.

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We may also collect information you voluntarily provide when participating in promotions, downloading complimentary resources or using interactive features on our website.

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We aim to collect only information reasonably necessary to provide our products, services and customer experience.

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3. How We Use Your Information

We collect and use personal information to:

• Process payments, manage purchases and fulfil orders.

• Arrange delivery of products, including orders shipped by our fulfilment and delivery partners.

• Provide customer service and respond to enquiries.

• Manage customer accounts, returns, refunds and exchanges.

• Deliver digital purchases, complimentary downloads and other requested resources.

• Send order confirmations, shipping notifications and other service-related communications.

• Send newsletters, product updates, special offers and other marketing communications where permitted.

• Improve our website, products, services and shopping experience.

• Analyse website performance, traffic and customer preferences.

• Maintain website security, prevent fraud and protect our business and customers.

• Comply with applicable legal, accounting and regulatory obligations.

We do not sell customer contact lists to data brokers.

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4. How We Share Your Information

To operate our online boutique and deliver your purchases, we work with carefully selected third-party service providers.

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These may include:

Website and Ecommerce Services

Our website is hosted and managed through Wix, which provides website hosting, ecommerce functionality, customer management and other services necessary to operate our online store.

 

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Payment Processing

Payments are processed through secure third-party payment providers, such as Square and any other payment options available at checkout.

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These providers handle payment information according to their own security standards and privacy policies. Madame Daydream does not independently store complete payment card numbers or card security codes.

 

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Order Fulfilment and Shipping

Some of our products are created, prepared or shipped by trusted production and fulfilment partners. To complete your order, we may share necessary information, including your name, shipping address, contact details and items ordered.

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Our Vintage Treasures and selected other products are dispatched directly from Australia.

We may also share delivery information with postal services, couriers and international shipping providers.

 

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Email and Marketing Services

We may use email marketing platforms to manage subscriptions, deliver newsletters and communicate with customers who have agreed to receive marketing.

 

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Analytics and Advertising

Where enabled, we may use third-party analytics and advertising services to understand website activity, improve our marketing and display relevant advertisements, subject to applicable privacy and consent requirements.

 

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Legal and Business Requirements

We may disclose personal information where required by law, to respond to lawful requests, enforce our rights or protect against fraud and other unlawful activity.

We share only the information reasonably necessary for the relevant service or purpose.

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5. International Orders and Data Transfers

Madame Daydream is based in Australia and welcomes customers from around the world.

 

As we operate internationally and use third-party technology, payment, production and delivery services, your personal information may be processed, stored or accessed outside your country of residence.

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This may include Australia and other countries in which our service providers operate.

Where required by applicable law, we take appropriate steps to ensure international transfers of personal information are protected.

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6. Email Marketing and Communications

We adore sharing a little inspiration, exciting new arrivals, special offers and the occasional fabulous surprise!

If you subscribe to our newsletter or otherwise give valid permission to receive marketing communications, we may use your email address to send you updates from Madame Daydream.

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You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting greetings@madamedaydream.com.

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We will honour unsubscribe requests in accordance with applicable law.

 

Please note that even if you unsubscribe from promotional emails, we may still contact you regarding existing orders, payment confirmations, shipping updates or other essential service-related matters.

We do not automatically treat a purchase or general enquiry as consent to receive promotional emails.

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7. Cookies and Website Analytics

Like many websites, Madame Daydream uses cookies and similar technologies to help our website function and improve your browsing experience.

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Cookies are small files stored on your device that may help us:

• Keep our website functioning securely and efficiently.

• Remember preferences and shopping cart contents.

• Understand how visitors use our website.

• Improve website functionality and performance.

• Measure the effectiveness of our marketing.

• Provide relevant advertising, where enabled and permitted.

 

Some cookies are essential for the operation of our website. Others, such as analytics or advertising cookies, may be optional and subject to your consent where required by law.

 

Where available, you can manage your cookie preferences using our website's cookie settings. You may also be able to restrict cookies through your browser settings, although doing so could affect certain website features.

 

Third-party services integrated into our website may also use cookies or similar technologies and operate under their own privacy policies.

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8. Targeted Advertising

From time to time, Madame Daydream may promote its products and services through online advertising platforms such as Google, Instagram, Facebook or Pinterest.

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Where these services are enabled, advertising partners may use cookies, pixels and similar technologies to measure advertising performance or show relevant advertisements, subject to applicable privacy requirements and your consent choices where required.

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You may be able to manage personalised advertising through your device settings, browser preferences or the privacy settings of the relevant advertising platform.

We do not intentionally provide advertising partners with complete payment card details or other sensitive financial information.

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9. How We Protect Your Information

We take the security of your personal information seriously and use reasonable measures designed to protect it against unauthorised access, loss, misuse, alteration or disclosure.

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Our website operates through Wix, and payments are handled through authorised payment providers using their own security measures.

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

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If you believe your information has been accessed or used without authorisation, please contact us so we can investigate the matter.

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10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing purchases, maintaining business records, providing customer service and meeting applicable legal obligations.

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Retention periods may differ depending on the type of information and the reason it was collected.

For example, certain transaction records may need to be retained for tax, accounting or other legal requirements, even after a customer requests deletion of their personal information.

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When personal information is no longer needed, we take reasonable steps to delete it, de-identify it or arrange for its secure disposal, where appropriate and legally permitted.

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11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

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These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information, where legally permitted.

• Withdraw consent to certain uses of your information.

• Object to or request restrictions on certain processing activities.

• Request a copy of your information in a portable format, where applicable.

• Lodge a complaint with an appropriate privacy regulator.

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To make a privacy-related request, please contact greetings@madamedaydream.com.

We may need to verify your identity before processing certain requests to protect your information from unauthorised access.

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We will respond in accordance with applicable legal requirements. Some information may need to be retained where required by law or for legitimate business purposes.

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If you have concerns about how we handle your information, please contact us first so we can investigate and respond. You may also have the right to contact the relevant privacy authority in your jurisdiction.

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12. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms or third-party services.

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These websites operate independently of Madame Daydream and may have their own privacy policies and data collection practices.

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We encourage you to review the privacy policies of any external websites you visit.

This policy does not govern the independent data-handling practices of third-party websites.

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13. Children's Privacy

Madame Daydream's website and products are intended primarily for adults.

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We do not knowingly collect personal information directly from children in circumstances where parental consent is legally required.

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If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate action.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or applicable legal requirements.

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Any updates will be published on this page, and the date at the top of the policy will be revised accordingly.

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Where required by law, we will provide additional notice of significant changes.

We encourage you to review this page occasionally to stay informed about how we protect your information.

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15. Contact Us

If you have questions, concerns or requests relating to your privacy or this policy, please contact us.

Madame Daydream
ABN: 64 190 890 302
Nambour, Queensland, Australia
Email: greetings@madamedaydream.com
Website: www.madamedaydream.com

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Because darling, your personal information deserves to be treated with as much care as your most treasured possessions.

 

With love and discretion,
Madame Daydream

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